Befree Elevate: NDIS Finance, Payroll & Compliance | Brisbane, 8 Oct 2026

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Restoring Financial Control and Compliance for a Growing NDIS Provider

restoring financial control for NDIS providers
Befree helped an Australian NDIS Support Services provider recover $250,000 in outstanding payments, fix critical superannuation non-compliance, and rebuild their books into a single source of financial truth.

Client Snapshot

Industry: NDIS Support Services
Geography: Australia
Engagement Focus: Bookkeeping cleanup, debt recovery, payroll and superannuation compliance, systems integration

An Australian NDIS provider specialising in support services was facing severe financial disarray. Inaccurate internal accounting had left the business exposed to ATO penalties and significant cash flow leaks, with no clear picture of what was actually owed to – or by – the organisation.

The Challenge

Upon onboarding, Befree identified a “messy books” scenario caused by a lack of NDIS-specific bookkeeping knowledge:

  • Income misallocation – over 60% of payments were applied to random invoices without following NDIS remittances, making it impossible to accurately track debts
  • Superannuation non-compliance – contractors were incorrectly paid at the old 10% rate instead of the required 10.5%
  • Missing payments – superannuation for 5 contractors had been neglected for 5 consecutive quarters, totalling $30,000 in unpaid liabilities
  • System errors – data synced from the rostering software was incorrectly configured, pushing corrupted data into the accounting system

Befree’s Approach

1. Forensic Books Cleanup

Focus: Rebuild an accurate financial baseline from the ground up.

Befree reallocated income against the correct invoices for all unlodged BAS periods, reconciling months of historical data to establish, for the first time, an accurate picture of what was actually owed and by whom.

2. Aged Debt Recovery

Focus: Turn a reconciled ledger into recovered cash.

With an accurate Aged Receivables report in hand, Befree recovered $250,000 in outstanding payments from Plan Managers and the NDIS – debt that had previously been untraceable due to income misallocation.

3. Superannuation and Payroll Compliance

Focus: Close historical compliance gaps and prevent future ones.

Befree managed the Superannuation Guarantee Charge (SGC) lodgment process to resolve 5 quarters of missing contractor superannuation payments, and corrected all payroll profiles to reflect current legislative superannuation rates.

4. Systems Integration Fix

Focus: Stop compliance issues at the source.

Befree liaised directly with the rostering software provider to correct the data synchronisation error feeding corrupted data into the accounting system, reducing manual data entry by 6 hours per week going forward.

Measurable Outcomes

$250,000

Recovered in outstanding aged debt from Plan Managers and the NDIS

100%

Statutory compliance achieved across superannuation and payroll obligations

50%

Of all aged debts recovered

6 hours/week

Reduction in manual data entry following the systems fix

Client Impact

The business was brought into full statutory compliance, with historical superannuation liabilities resolved and payroll profiles corrected to current legislative rates. Directors were given a clear, accurate picture of their financial health for the first time – turning a business at risk of ATO penalties and ongoing cash flow leaks into one with a reconciled ledger, recovered revenue, and a compliant, sustainable financial foundation.

Discover how Befree supports NDIS and aged care providers with bookkeeping, compliance, and financial recovery services.