Client Overview
- Our client is a leading accountancy and taxation consultancy firm, established in 1902.
- With operations spread across the country, the firm operates with 3 partners and employs more than 50 employees and apprentices.
Client Challenges
- Due to the overwhelming volume of data and difficulties in adhering to compliance, the client decided to outsource some of their operational services.
- They sought a reliable partner to handle their taxation needs, ensuring compliance, efficiency, and cost-effectiveness.
- The client’s primary objectives for outsourcing their taxation processes were to ensure tax compliance in a timely manner with efficiency and accuracy.
befree's Solution
-
Based on the client's requirements, we provided the 4 Full Resource Model, where four qualified professionals were assigned exclusively to the client’s tasks.
In the resource model, befree delivered: -
Data Management Services: This includes the preparation of tax returns for companies as well as individuals, ensuring compliance with all statutory deadlines. We developed workflows for each resource to maintain the number of jobs, their expected delivery dates, and filing deadlines to prevent any delays in the process.
- Process Implementation: To implement these complex processes, we initially conducted a thorough assessment of the client's processes. Based on the firm's requirements, we customised and integrated our processes with theirs to facilitate seamless collaboration.
- Ongoing Updates and Continuous Management: befree’s team also set up a communication process to provide weekly updates to the client. Additionally, we developed a Monthly Management Report to deliver updates on the jobs received, jobs submitted, and resource-wise bifurcation for submissions, enabling us and the client to analyse performance and plan for future accordingly.
Improved Operational Efficiency
By outsourcing their taxation processes to befree, the client successfully enhanced their tax compliance and operational efficiency.
Over 500 Jobs Successfully Delivered
After a year of partnership with the client, we have received more than 550 jobs from the client, from which 500 jobs were successfully delivered back to them, including 375 annual accounts and 150 personal tax returns.
Boost Business Growth
With that growth in mind, befree has developed a future expansion plan which includes leveraging three additional full-time resources which can be deployed as and when the demand arises during peak periods.
Improved Scalability
With befree managing their tax obligations accurately and in a timely manner, the client is freed up to focus on core business operations and dedicate their efforts on scaling.
