{"id":18746,"date":"2026-07-24T16:55:12","date_gmt":"2026-07-24T11:25:12","guid":{"rendered":"https:\/\/befreeltd.com\/au\/?p=18746"},"modified":"2026-07-24T17:08:44","modified_gmt":"2026-07-24T11:38:44","slug":"ndis-accounts-receivables-recovery","status":"publish","type":"post","link":"https:\/\/befreeltd.com\/au\/resources\/case-studies\/ndis-accounts-receivables-recovery\/","title":{"rendered":"How Disciplined Follow-Up Recovered $250,000 in Aged NDIS Receivables"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18746\" class=\"elementor elementor-18746\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5318b48 e-con-full e-flex e-con e-child\" data-id=\"5318b48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f685bb elementor-widget elementor-widget-text-editor\" data-id=\"0f685bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBefree helped an NDIS service provider clear a $450,000 receivables backlog, resolve NDIS compliance rejections, and stabilise incoming cash flow through a disciplined, multi-phase recovery process.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8943a elementor-widget elementor-widget-heading\" data-id=\"4d8943a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Snapshot\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b82db67 elementor-widget elementor-widget-text-editor\" data-id=\"b82db67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Industry: <\/strong>NDIS Support Services<br \/><strong>Geography:<\/strong> Australia<br \/><strong>Engagement Focus:<\/strong> Accounts receivable clean-up, NDIS compliance resolution, documentation recovery, process optimisation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da7f633 elementor-widget elementor-widget-text-editor\" data-id=\"da7f633\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhen Befree assumed bookkeeping responsibilities for the organisation, the company faced a significant cash flow bottleneck. By systematically addressing communication gaps, resolving NDIS compliance errors, and reclaiming missing documentation, Befree reduced a massive backlog of ageing receivables and stabilised the client&#8217;s incoming revenue.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4721a4 elementor-widget elementor-widget-heading\" data-id=\"b4721a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90afa35 elementor-widget elementor-widget-text-editor\" data-id=\"90afa35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon initial assessment, Befree identified several critical issues preventing the timely collection of funds:<\/p><ul><li><strong>Significant backlog &#8211;<\/strong> the client had approximately $450,000 in outstanding receivables, comprising 435 unpaid invoices<\/li><li><strong>Ageing invoices &#8211;<\/strong> some invoices had been sitting unpaid since 2023, often lacking the supporting information required for recovery<\/li><li><strong>Compliance hurdles &#8211;<\/strong> a high volume of invoices was rejected due to NDIS errors or participants not being endorsed on the NDIS portal<\/li><li><strong>Missing documentation &#8211;<\/strong> several participants lacked the necessary Service Agreements (SAs), making billing impossible<\/li><li><strong>Communication gaps &#8211;<\/strong> a neglected email inbox led to numerous missed messages and unresolved queries from stakeholders<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6912e4e elementor-widget elementor-widget-heading\" data-id=\"6912e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Befree's Approach\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b8ec3 elementor-widget elementor-widget-heading\" data-id=\"23b8ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Communication and Inbox Management\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e62622 elementor-widget elementor-widget-text-editor\" data-id=\"5e62622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Focus:<\/strong> Uncover and act on the requests already sitting unanswered.<\/p><p>Befree conducted a full audit of the client&#8217;s email history and discovered numerous requests from plan managers for minor invoice corrections that had gone unanswered. These amendments were made immediately, and the invoices were resubmitted for payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f3ee1b elementor-widget elementor-widget-heading\" data-id=\"2f3ee1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. NDIS and Compliance Resolution\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f96881d elementor-widget elementor-widget-text-editor\" data-id=\"f96881d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Focus:<\/strong> Turn rejected claims into resubmitted, payable ones.<\/p><p>Every NDIS error notification was reviewed in detail. Befree corrected the specific data points causing the rejections and resubmitted the claims directly to the NDIS portal for processing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca8d82 elementor-widget elementor-widget-heading\" data-id=\"2ca8d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Documentation Recovery\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ef82b elementor-widget elementor-widget-text-editor\" data-id=\"f7ef82b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Focus:<\/strong> Remove the paperwork gaps blocking billing entirely.<\/p><p>Befree proactively contacted relevant stakeholders to secure missing Service Agreements and confirm participant budget availability. Once records were updated, invoices were adjusted to match the confirmed details and resubmitted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85edb98 elementor-widget elementor-widget-heading\" data-id=\"85edb98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measurable Outcomes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0e142 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"aa0e142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" 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40.2273Z\" fill=\"#0C1D39\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t$450,000 \u2192 $200,000\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\nTotal Accounts Receivable balance reduced\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ede9566 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"ede9566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg 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fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t$250,000 \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRecovered from the aged receivables backlog\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4c9b2 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"2f4c9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg 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stalled, unmanaged receivables process to a disciplined, repeatable one. With communication gaps closed, compliance errors corrected, and documentation gaps resolved, the client regained a steady, predictable flow of incoming revenue &#8211; and a clear view of what was actually collectable going forward.<\/p><p>Discover how <a href=\"https:\/\/befreeltd.com\/au\/industries\/ndis\/\">Befree supports NDIS<\/a> providers with accounting and bookkeeping, compliance, and accounts receivable recovery services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Befree helped an NDIS service provider clear a $450,000 receivables backlog, resolve NDIS compliance rejections, and stabilise incoming cash flow through a disciplined, multi-phase recovery process. Client Snapshot Industry: NDIS Support ServicesGeography: AustraliaEngagement Focus: Accounts receivable clean-up, NDIS compliance resolution, documentation recovery, process optimisation When Befree assumed bookkeeping responsibilities for the organisation, the company faced [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18750,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-18746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>$250K Recovered in Aged NDIS Accounts Receivables | Befree<\/title>\n<meta name=\"description\" content=\"How Befree cleared a $450,000 accounts receivables backlog for an NDIS provider, resolving 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