{"id":9748,"date":"2025-09-26T09:37:20","date_gmt":"2025-09-26T04:07:20","guid":{"rendered":"https:\/\/befreeltd.com\/au\/?page_id=9748"},"modified":"2026-05-14T21:19:45","modified_gmt":"2026-05-14T15:49:45","slug":"compliance-information-security","status":"publish","type":"page","link":"https:\/\/befreeltd.com\/au\/compliance-information-security\/","title":{"rendered":"Information Security"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9748\" class=\"elementor elementor-9748\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0caa76d e-flex e-con-boxed e-con e-parent\" data-id=\"0caa76d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6e8ab3a e-con-full e-flex e-con e-child\" data-id=\"6e8ab3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f62601 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"6f62601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/befreeltd.com\/au\/privacy-policy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Privacy Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b98b251 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"b98b251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/befreeltd.com\/au\/compliance-information-security\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Information Security<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d10d39 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4d10d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/befreeltd.com\/au\/isms-policy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ISMS Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f784a42 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"f784a42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/befreeltd.com\/au\/cookie-policy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cookie Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f9ee3d e-con-full e-flex e-con e-child\" data-id=\"0f9ee3d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd8d4e elementor-widget elementor-widget-heading\" data-id=\"8dd8d4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Compliance &amp; Information Security Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c02d16 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9c02d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df23fa6 elementor-widget elementor-widget-text-editor\" data-id=\"df23fa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Befree Pty. Ltd. (ABN: 20 120 830 784) and its related bodies corporate or affiliates (referred to in this document as we, us or our). Our facilities adhere to various applicable global security, health and safety standards. In addition, we have the ability to scale up rapidly depending on project requirements. Our secure delivery centres are equipped with the latest technology, infrastructure and dedicated technical staff to ensure our working environment has complete reliability and security for our clients\u2019 data.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Our delivery centers are ISO 27001 ISMS certified. This means key parts of our offices and systems that handle data are on par with international best practices for information security management. We have both physical and non-physical controls to ensure our company and client data are not compromised. Our back-office staff overseas are trained on security protocols and we continuously run educational sessions to keep abreast of various threats within our industry.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f17834 elementor-widget elementor-widget-image\" data-id=\"7f17834\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/befreeltd.com\/au\/wp-content\/uploads\/ISO-Security-2-150x150-1.png\" class=\"attachment-large size-large wp-image-12391\" alt=\"ISO security certification icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4046f elementor-widget elementor-widget-heading\" data-id=\"4a4046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Physical Controls at Our Offices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57b91e2 elementor-widget elementor-widget-text-editor\" data-id=\"57b91e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We have implemented the following security measures at our physical locations:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Biometric scanners are required to enter our offices.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Only authorised personnel are allowed to enter our offices and data processing centre.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Physical documents, books and other devices are prohibited in our data processing centre.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our offices are monitored by CCTV.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our staff do not permanently save and store data on their PC, but instead on our secure servers (see below).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CD Rom and other drives (USB) are disabled on all systems.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our staff do not use physical\/removable drives (such as external hard drives).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Printers and scanners are not available to staff within the data processing centre.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff are required to keep personal belongings (including: bags, books or mobile devices) in secure lockers provided outside the main data processing centre.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-116ba81 elementor-widget elementor-widget-heading\" data-id=\"116ba81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Physical Controls on Our Servers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb7c6c6 elementor-widget elementor-widget-text-editor\" data-id=\"bb7c6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We have implemented the following security measures on our servers:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our delivery centers are ISO 27001 ISMS certified.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We use technologies &amp; platforms like Google, Amazon, UiPath, and Acronis, who may have clusters of servers across the world and may also collect and hold your personal information overseas across a large multiple of countries.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All our delivery centres are equipped with NextGEN Firewall, which offers security measures including intrusion prevention, web filtering, zero-day protection and sandboxing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All delivery centres have access to a minimum of two internet service providers, to ensure business continuity.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All our endpoints and servers benefit from antivirus software, which offers security measures including intrusion prevention and detection, anti-phishing, anti-malware\u00a0 and firewall and browsing protection.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All our servers are geofenced and can be accessed only from our delivery centres.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All critical infrastructure including data is backed up regularly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access to internal data is controlled and only legitimate users are given access via service requests and approvals.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our service providers and partners are engaged under strict non-disclosure agreements and service level agreements, to ensure adequate support.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We execute restoration tests every quarter to ensure all backed up data can be restored successfully.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We run business continuity and disaster recovery drills twice per year, to ensure there is no impact on our business operations in case of any disaster at any of our delivery centres.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All our endpoints and servers are patched regularly and hardened to ensure security standards are maintained.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We perform external vulnerability assessment and penetration testing for all our critical portals and websites, to ensure optimum security against any cyber threats.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internet activity is monitored and controlled within the server environment.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our staff are restricted from accessing personal email accounts within the office network, and work email accounts are configured to prevent sending data outside the office network.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our intranet, internal portals, software and sites have IP authentication in place so that no one can access these records outside our office premises.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users access the systems via secure SSO (Single Sign-On) access. Credentials are safely stored in the vault and not shared with users. Internal software access is password-protected with enforced strength and regular update requirements.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our security software is regularly updated with the latest definition signatures in accordance with the security device OEM (Original Equipment Manufacturer) guidelines.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All PCs within our organisation have an auto-lock feature to ensure PCs are not kept unlocked.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Network connections are permitted only for Befree\u2019s authorized official devices.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We allow staff to work remotely from time to time. We make sure that staff exclusively work on the computer systems provided by the office and exclusively use the VPN when working and accessing our servers.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ee5b3 elementor-widget elementor-widget-heading\" data-id=\"a0ee5b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servers and Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d5055 elementor-widget elementor-widget-text-editor\" data-id=\"e7d5055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our servers are located in Australia and overseas, including in Singapore, UK and India. Our service level agreement (SLA) with the server provider ensures that:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A minimum of 99.00 % uptime.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All servers are protected by a NextGen firewall, which provides a fully redundant stateful failover during an outage, to ensure the highest security and reliability.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On-site and off-site continuous data protection services, to ensure our data is protected 24\/7.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">24\/7 support from our server provider.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4d43e elementor-widget elementor-widget-heading\" data-id=\"0d4d43e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training and Education<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd1942 elementor-widget elementor-widget-text-editor\" data-id=\"1bd1942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All staff must sign a confidentiality agreement and comply with our security protocol relating to data, client information and business insights.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All staff have a duty to report any breach immediately so the appropriate action can be taken.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All staff must not share information outside the organisation. If the information is shared within our team, it must only be in reference to completing the work.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We deliver a Cyber Security Awareness Program via email to all our employees.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We conduct yearly Cyber Law Sessions for all our employees.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All our employees undergo yearly ISO 27001 ISMS training, followed by an exam.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38afd77 elementor-widget elementor-widget-text-editor\" data-id=\"38afd77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We believe we have taken strict measures to ensure maximum security and protection of both our company and clients\u2019 data. If you have any questions regarding our risk parameters, please feel free to contact us at <\/span><a href=\"mailto:info@befree.com.au\"><span style=\"font-weight: 400;\">info@befree.com.au<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 and we would be more than happy to discuss.<\/span><\/p><p><em><span style=\"font-weight: 400;\">Note- Existing clients whose Statement of Work (SOW) was signed prior to 31st May 2026, may contact us using the details above to request a copy of the compliance and information security policy applicable at the time of signing.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Information Security ISMS Policy Cookie Policy Compliance &amp; Information Security Policy Befree Pty. Ltd. (ABN: 20 120 830 784) and its related bodies corporate or affiliates (referred to in this document as we, us or our). Our facilities adhere to various applicable global security, health and safety standards. In addition, we have the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":10117,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9748","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compliance and Information Security Standards | Befree<\/title>\n<meta name=\"description\" content=\"Befree ensures strict regulatory compliance and robust information security, protecting client data and business insights from risks and emerging threats.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Compliance and Information Security Standards | Befree","description":"Befree ensures strict regulatory compliance and robust information security, protecting client data and business insights from risks and emerging threats.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/befreeltd.com\/au\/compliance-information-security\/","url":"https:\/\/befreeltd.com\/au\/compliance-information-security\/","name":"Compliance and Information Security Standards | 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