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CASE STUDY

Achieved 60% Time Savings Through Revamped Record-Keeping Processes

Client Overview

  • Our client is committed to empowering individuals by providing comprehensive support and care, emphasising personal choice, maintaining control, and fostering independence.
  • They enable various support groups to enhance different aspects of individuals’ lives.

Client Challenges

  • The client’s finance processes were rife with inaccuracies, delayed deliverables, and unpaid GST obligations.
  • Delays in invoice processing meant that subcontractors were paid in multiple pay runs.
  • Healthcare practice management software encountered errors in selection of allowances.
60% time savings achieved through revamped record-keeping processes
Team revamping record-keeping processes to reduce reliance on physical documentation

befree’s Solution

  • Revamping the record-keeping processes, our team minimised the reliance on physical documentation.
  • Enabled real-time tracking of processed invoices which helped to pay the subcontractors correctly.
  • The lodgement and payment of outstanding obligations were completed and penalties waived.

Results/ Benefits

Refund requests have experienced a substantial decline

Achieved greater accuracy in data processing

60% time-saving as there were no duplications

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